Klantenservice
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Shipping / Delivery
When will I receive my first pair of boxer shorts?
You will receive your free pair of boxer shorts within 7 working days. As soon as you complete your registration, your delivery will be sent immediately.
Didn't receive your first pair of boxer shorts after 7 working days? In your account you can easily and quickly request a new pair. You will then receive a new pair of boxer shorts within 7 working days.
- Log in to your account here,
- Select 'Orders' in the Menu,
- Click on 'Return Request',
- Indicate 'Not Received',
- Follow the steps and we will do the rest!
Is je vraag beantwoord?
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When will I receive my first pair of Socks?
You will receive your free Socks within 7 working days. Once you have added your Socks membership, your delivery will be sent immediately.
Didn't receive your first ON THAT ASS Socks after 7 working days? Please contact us.
Is je vraag beantwoord?
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When will I receive my monthly deliveries?
You will receive your monthly deliveries between the 17th and the 23rd of the month.
The month after the payment.
Didn’t receive your monthly delivery after the 23rd? You can easily and quickly request a replacement in your account. You will receive a new delivery within 7 working days.
- Log in to your account here,
- Select 'Orders' in the menu,
- Click on 'Return Request',
- Indicate 'Not Received’
- Follow the steps and we will do the rest!
Is je vraag beantwoord?
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I have not received my boxer shorts?
Did you not receive your first pair of boxer shorts after 7 working days? Or did you not receive all or part of your monthly delivery after the 23rd? In your account, you can quickly and easily request a replacement. You will receive a new pair of boxer shorts within 7 working days.
- Log in to your account here,
- Select 'Orders' in the menu,
- Click on 'Return Request',
- Indicate 'Not Received',
- Follow the steps and we will do the rest!
Is je vraag beantwoord?
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I have not received my Socks?
Did you not receive your first ON THAT ASS Socks after 7 working days? If so, please contact us.
Didn't receive your monthly Socks delivery after the 23rd? In your account, request a new pair easily and quickly. You will receive a new pair of Socks within 7 working days.
- Log in to your account here,
- Select 'Orders' in the menu,
- Click on 'Return Request',
- Indicate 'Not Received',
- Follow the steps and we will do the rest!
Is je vraag beantwoord?
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I have multiple memberships and haven't received everything yet.
Did we debit you for several memberships last month around the 27th? Then you will receive the deliveries between the 17th and the 23rd the following month. All monthly deliveries are delivered in the same period. As they are separate packages, they may arrive separately on different days.
Still missing something after the 23rd of the month? You can quickly and easily request a replacement in your account. You will then receive a new delivery within 7 working days.
- Log in to your account here,
- Select 'Orders' in the menu,
- Click on 'Return Request',
- Indicate 'Not Received',
- Follow the steps and we will do the rest!
Have you not received several deliveries this month, but you have paid for them? If so, send us an email and we will solve that for you.
Is je vraag beantwoord?
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I haven't received my free boxer shorts yet, but I've been charged.
Your free pair of boxer shorts were sent immediately after completing your registration. You can see the free order in your account.
We have emailed you about the end of the trial period. Your membership has now started. Did you not receive an email from us? Check whether you used the correct e-mail address when registering, also check your spam box.
After the trial period, we debit each month around the 27th. Delivery is between the 17th and 23rd of the following month.
Haven't you received your first pair of boxer shorts yet? Here you can easily and quickly request a new pair of free boxer shorts. You will then receive a new delivery within 7 working days.
- Log in to your account here,
- Select 'Orders' in the menu,
- Click on 'Return Request',
- Indicate 'Not Received',
- Follow the steps and we will do the rest!
Is je vraag beantwoord?
|
I haven't received my free Socks yet, but I've been charged.
Your free Socks were sent immediately after you added your Socks membership. You will receive your free Socks within 7 working days. You cannot see the free Socks in your account.
There is no trial period in Socks membership. Your Socks membership starts immediately. We debit every month around the 27th. Delivery is between the 17th and the 23rd the following month.
Did you not receive your first ON THAT ASS Socks? If so, please contact us.
Is je vraag beantwoord?
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