Payment

How much does an ON THAT ASS membership cost?

The Men boxer shorts membership (Originals or One) costs £9.99 per month.
The Boys boxer shorts membership costs £8.99 per month.
The Socks membership costs £4.99 per month with an active boxer shorts membership.

Shipping costs are included. There will be no additional VAT or duty charges requested on delivery. 

With multiple boxer shorts memberships you will receive a 10% discount. Please note that this discount discount does not apply to the Socks membership.

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Payment Method

We currently accept payment by credit card or PayPal. We do not accept pre-paid credit cards. All transactions will be shown in UK £.

All transactions take place within a secure and safe environment. For security measures we also ask for the Card Verification Value ("CVV") when paying by credit card.

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When do you take the payment?

The monthly payment for your new boxer shorts and/or Socks will be debited from the payment method linked to your membership account around the 27th of each month, once your 14 day trial period has ended.

We will always take payment before we deliver any boxer shorts or Socks. 

If there is an issue with a payment you will receive a reminder email from us, then you can still easily make the payment via your account. 

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How do I change my payment details?

Follow the steps below to easily change your payment details:

  1. Log in to your account here,
  2. Select 'My details' in the menu,
  3. Click on 'Payment details' at the bottom,
  4. Link your new payment method. Please note that an account number/name can only be used once and we do not accept prepaid credit cards.

I cannot change my payment details.
If you received the message that changing or adding your payment details in your account is not possible, this maybe because your payment details are already known to us.
Please contact our Customer Service Department who will help you resolve this problem.

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Have I given permission for the direct debit?

When you register, we always ask you to enter your bank details, because they can only be used per unique account.
That way we prevent fraud and your payment details are immediately linked if you are convinced and want to join the membership.

When you sign up, you also give us permission to debit your account if you have an active account that is not in the trial period.
You can read more about this in our terms of use.

You are free to stop or pause your membership at any time via your account.  Please note the one month's notice period after your trial period.

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I have an outstanding payment?

When you have an outstanding payment, then your new boxer shorts or socks will not be delivered. You can easily clear an outstanding payment through your account or via the payment reminder email that you received from us.

As soon as your outstanding payment has been made, we will immediately send your boxer shorts and/or Socks.

Please note that it is possible that your shipment may be delayed because your payment was made outside of the normal debit dates.

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How do I stop my direct payment?

You can stop your direct debit by pausing or cancelling your membership if you don't have an outstanding payment.

You can pause or cancel your membership after 7 days within your trial period of 14 days. After your trial period we require one month's notice.
You can easily do this yourself in your account via "Join again/cancel".

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What happens if I withdraw a payment?

If you reverse a payment, an outstanding payment notification will appear in your account. You will then automatically receive an email from us informing you that you have an outstanding payment.

If you do not clear the outstanding payment then you cannot re-join us again in the future and your account cannot be closed.

Please contact our Customer Services Department if you are experiencing difficulties with your outstanding payment.

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Do I get a discount?

Yes, if you have two or more active boxer shorts memberships we give you a 10% discount on your boxer shorts memberships.
This discount does not apply to the Socks membership.

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